I have been using FreeScout for a while now, and it’s been great as a free open source alternative to Zendesk and Help Scout. It helps with help desk tasks, shared mailboxes, email management, and even analytics. But I’m curious if there are any other good alternatives out there that you all recommend. I’ve heard of HubSpot and Freshdesk but would love to get more insights on what else is available. Any suggestions?
HubSpot is a solid choice, especially since it’s free. Plus, it has great CRM features that can help with customer management.
Freshdesk is another great option. It’s user-friendly and has good customer support options.
osTicket is a good free alternative too. It’s open source and has a lot of features for ticket management.
Zendesk is a well-known option, but it can be a bit pricey. Still, the features are robust.
tawk.to is a great live chat tool that you can integrate with other platforms. It’s free and easy to use.